1. Welcome & What HAIRSPOT Is
HAIRSPOT is an online platform connecting clients with local barbershops and salons. We make it easy to discover nearby grooming places, check prices, and book appointments. Individual salons independently provide the actual haircut and styling services.
2. Creating & Managing Your Account
You agree to provide accurate registration details (real name, active phone number, email address) and maintain password security. Minors under 13 require parental consent.
3. Booking, Punctuality & Cancellations
Please arrive on time for your reserved appointment. If you cannot attend, cancel as early as possible through the app. Skipping appointments without cancelling causes loss for barbers; repeated no-shows may lead to temporary booking restrictions.
4. Prices & Payment Rules
Salons set their service prices and durations. At present, customers pay directly at the salon. In-app payment for salon appointments is not available in the current release.
5. Community Conduct
HAIRSPOT requires fair and respectful conduct. Fake bookings, harassment of salon staff, bot scraping, or app disruption will result in account suspension or termination.
6. Ratings & Honest Reviews
Reviews left after completed appointments must be honest and respectful. Reviews containing profanity, personal attacks, or fraudulent claims will be removed.
7. Salon Quality & Independence
While HAIRSPOT verifies salon profiles and displays authentic ratings, each salon is independently responsible for the quality, health standards, and safety of their grooming services.
8. Data Protection & Privacy
Personal data is processed under applicable privacy laws, including Moroccan Law 09-08. You can request account deletion in the app or at hairspot.org/delete-account. See our Privacy Policy for applicable data retention exceptions.
9. App Availability & Maintenance
We aim to keep HAIRSPOT online 24/7, but temporary updates or service interruptions may occasionally occur.
10. Updates to Terms & Support
We may update these terms as the platform grows. For any questions or assistance, contact our support team directly.